Refund and Returns Policy
Thank you for shopping with us! We hope you’re delighted with your purchase, but if you need to return an item, please review our refund policy below:
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Return Window: You have 30 days from the date of purchase to request a refund for all items except earrings.
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Exclusions: Earrings are not eligible for refunds due to hygiene reasons.
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Return Request: Before returning any item, please email us at info@jnathanjewels.com to initiate the return process. We will provide you with instructions and a return authorization if applicable.
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Condition of Items: To be eligible for a refund, items must be unused, in the same condition as when sold, and with all original tags intact. We cannot accept returns for items that have been used or have had their tags removed.
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Return Shipping: You will be responsible for the cost of return shipping unless otherwise specified. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.
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Processing Time: Once we receive your returned item, please allow 5-7 business days for your refund to be processed. The refund will be issued to the original payment method used at checkout.
If you have any questions or need further assistance, please don’t hesitate to contact us at info@jnathanjewels.com or (617) 444-7079.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Damaged Item Exchange Policy
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Notification: Contact us within 7 days of receiving your item at info@jnathanjewels.com to report the damaged item.
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Return Process: We will provide you with instructions for returning the item. Please make sure the item is unused and in its original packaging.
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Exchange: Once we receive the damaged item, we will process your exchange and send you a replacement at no additional cost.
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Eligibility: Defective items must be reported within 7 days of delivery to qualify for an exchange.
