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Working Hour

We are available Monday-Friday 9am-5pm EST.

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Welcome Back in Store

Complete the form below with your inquiry

Thank you for your interest in JNathan Jewels. We are excited to help you find the perfect piece of jewelry or accessory.

Questions & Answers

Frequently Asked Questions

Thank you for your interest in JNathan Jewels. We are excited to help you find the perfect piece of jewelry or accessory.

Please feel free to contact us with any questions or comments you may have:


If you need assistance or have any questions, please contact us by email at We will be happy to help you.

Pickup Location

Visit our stores for all your shopping needs! We have a wide variety of items to choose from, and our friendly staff is always available to help.

Call Us

If you need to speak to someone about your account, give us a call at 1-617-858-1406 and we’ll be happy to help.

We are available Monday-Friday 9am-5pm EST.

Thank you for your interest in JNathan Jewels!


Send us an Inquiry

If you have any questions or would like to learn more about our services, please send us an inquiry using this form and we will get back to you as soon as possible.


Frequently Asked Questions

There’s no need to spend hours scouring the internet for answers to your questions – our frequently asked questions section has you covered. From product information to shipping details, we’ve got all the info you need right here.

There are a few ways to do this:

  • Borrow one of their rings that already fits and use a ring sizer to determine the size.
  • Trace the inside of their ring onto a piece of paper and then measure the circumference with a ruler.
  • Talk to us and have us measure your partner’s finger.

Our jewelry is covered by a warranty for one month from the date of purchase.

We offer free shipping on all orders over $75.00. The shipping cost otherwise for jewelry orders is $5.99 flat rate.

The most convenient way to pay at our store is by using your credit card. We accept all major credit cards, PayPal, and Apple Pay. We also accept payments by bank transfer and cheque.

Your jewelry orders will be delivered to you within 5-7 business days.

Yes, we will send you a confirmation email to the email address you provided on the order.

No, we don’t offer free shipping in other countries

You will receive a message from the shipping company with a new delivery attempt or a pick-up point for picking up the package. If you are not available for a new delivery attempt, you can pick up the package at the post office.

Yes, you can return the product within 14 days after receiving the product. The product must be in its original condition and packaging.

It takes 1 to 2 weeks. You will receive a confirmation email.


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